SHOP POLICIES

MAKING A PURCHASE

 

All Minibuds website financial transactions are handled through a secure payment gateway service provider called PayPal. As a result we never see or store any personal financial information.

I am a verified PayPal member and accept payments by credit cards through PayPal. You do not have a PayPal account to pay for your items that way.

 

Select the items you wish to purchase and add to your Bag. When you have finished shopping go to your Bag and complete checkout.

You can also alter quantities or remove items from your Bag.

Select your shipping country (currently United Kingdom only) to add postal costs.

 

I usually post my items within 2-3 days of payment clearing. During peak periods such as Christmas it may take a few days longer as demand is higher during this time.

I am based in the UK and send my items by Standard Royal Mail. The smallest items can be sent as Large Letter and multiple or larger items as Small Parcel.

If you would like a faster service or require tracking please add an upgrade to your bag before checkout.

 

INTERNATIONAL ORDERS

 

I do not currently post outside the UK from this website. For international orders please see my Etsy shop which can also be accessed via the home page.

RETURNS

 

I hope you will love your purchase, but please contact me if you are unhappy when you receive your item - a refund or exchange of goods can be given upon the safe return of the item in its original package within 4 weeks of purchase.

Please note that return shipping fees cannot be refunded unless there is damage. If a small item with a value of under £5 is broken or damaged on arrival, there is no need to return, just send a photo of the damage within 7 days of receipt and I can replace or refund, whatever is best for you.

Please note this does not apply to damaged custom orders, in this instance I need to receive the returned goods before any refund can be made.

Hopefully everything will arrive in order and you will enjoy your purchase!

CUSTOM AND WHOLESALE


Wholesale and personalised custom orders are welcome. I do request that such orders be paid for in full before I will begin making as I need to buy particular supplies before starting. As these will be made specially it may take 2-3 weeks to make and dispatch, or longer for large quantities. Less for most items however.
I give as many details about each item as possible in hope that your purchase will be to your full satisfaction. I provide photographs of work in progress and will work closely with you to produce your order.
If there is an issue with the item after you have received it, please contact me and I will work with you to resolve the issue.
Please note that all personalized items cannot be refunded or returned once sent.